Data & Privacy

pkluky Privacy Policy

At pkluky, your personal data is handled with the same care we put into every aspect of our platform. This Privacy Policy explains precisely what information we collect from you, why we collect it, how we store and protect it, and what rights you have over your own data as a player on the pkluky Bangladesh platform.

Effective: 1 January 2026 Language: English Market: Bangladesh SSL Encrypted

🔒 Protected

Last Updated: 1 January 2026 Version: 2.0 Platform: pkluky — pkluky.net Market: Bangladesh

Important Notice: This Privacy Policy describes how pkluky collects, uses, stores, and protects personal data provided by players on the pkluky platform. By registering an account or using any pkluky service, you acknowledge that you have read and understood this policy. If you do not agree with how pkluky handles your personal data, please do not register or continue to use the platform. All players must be aged 18 or above.

SSL Encryption

All data transmitted between your device and pkluky is protected by industry-standard SSL/TLS encryption. Your personal details, payment information, and account credentials are never sent in plain text.

Minimal Data Collection

pkluky only collects personal data that is strictly necessary for account registration, identity verification, payment processing, and regulatory compliance. We do not collect data we do not need.

Cookie Transparency

pkluky uses cookies and similar tracking technologies only for session management, platform analytics, and fraud prevention. We do not sell your cookie data or behavioural profile to third-party advertisers.

Your Rights Matter

You have the right to access, correct, or request deletion of your personal data held by pkluky at any time. Submit a data request to [email protected] and our team will respond within a reasonable timeframe.

Secure Payment Data

Payment details processed via bKash, Nagad, Rocket, and banking partners are handled by those providers' own secure infrastructure. pkluky does not store full card numbers or mobile banking PINs on its own servers.

No Third-Party Selling

pkluky does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Data shared with partners is limited to what is required for service delivery and compliance only.

1 Information We Collect

pkluky collects personal data from you in the course of providing its online casino and sports betting services. The categories of personal data we collect are described below. We do not collect personal data beyond what is set out in this policy without first obtaining your explicit consent.

1.1 Registration Data

When you create a pkluky account, we collect the following information:

Full legal name
Date of birth (to verify that you are 18 or above)
Email address
Mobile phone number (used for account communication and bKash/Nagad/Rocket payment matching)
Preferred username and password (password is stored in hashed form — never in plain text)
City or district of residence within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna)

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, we may collect:

Copy of a valid National Identity Card (NID) — front and back
Copy of a valid passport (photo page), if submitted as an alternative to NID
Proof of address documents (utility bill or bank statement), if requested
Screenshot of your bKash, Nagad, or Rocket account confirming your registered mobile number, for payment verification purposes

1.3 Financial Transaction Data

When you make a deposit or withdrawal, pkluky records:

Transaction amount in Bangladeshi Taka (৳)
Payment method used (e.g., bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard)
Transaction reference number and timestamp
Mobile wallet number or partial bank account number associated with the transaction

pkluky does not store your full card numbers or mobile banking PINs. Payment credentials are handled directly by the relevant payment provider's secure infrastructure.

1.4 Gameplay and Betting Data

pkluky automatically records gameplay and betting activity on the platform, including:

Games played, bets placed, wager amounts, and outcomes
Bonus claims, free spin usage, and wagering progress
Sports betting selections, markets, stake amounts, and settlement results
Session durations and login/logout timestamps

1.5 Technical and Device Data

pkluky's servers automatically collect the following technical data when you access the platform:

IP address
Browser type and version
Operating system
Device type (desktop, mobile, tablet)
Referring URL (if you arrived at pkluky via a link)
Pages visited on pkluky.net and time spent on each page

1.6 Customer Support Communications

When you contact pkluky's support team via live chat, email, or WhatsApp, we retain a record of the conversation, including your name, contact details, the nature of your enquiry, and any attachments you provide. This data is used to resolve your support request and to improve our customer service quality.

Data We Do Not Collect

pkluky does not collect biometric data (fingerprints, facial recognition data) from players.
pkluky does not collect data about your health, religion, political opinions, or other special-category personal data, except where you voluntarily disclose information in the context of a responsible gaming self-exclusion request.
pkluky does not knowingly collect personal data from persons under the age of 18. If we discover that a minor has provided us with personal data, we will delete it immediately and close the associated account.

2 How We Use Your Data

pkluky uses the personal data we collect for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your consent.

Purpose	Data Used	Details
Account Creation & Management	Registration data, KYC data	To create and maintain your pkluky account, verify your identity, and manage your profile settings.
Age & Identity Verification	Date of birth, NID/passport copies	To confirm you are 18 or above and that your account is held in your own name, as required by our player protection obligations.
Payment Processing	Financial transaction data, mobile number	To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, banks, and cards accurately and promptly.
Fraud Prevention & Security	IP address, device data, transaction data	To detect and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and unauthorised access to accounts.
Responsible Gaming	Gameplay data, session data, deposit history	To monitor for signs of problem gambling and to apply deposit limits, time-out periods, or self-exclusion restrictions as requested or required.
Customer Support	Support communications, account data	To respond to your enquiries, resolve disputes, and improve the quality of our support service.
Platform Improvement	Technical data, gameplay data	To analyse how players use pkluky and to improve the platform's performance, game selection, and user experience for the Bangladesh market.
Marketing Communications	Email address, mobile number	Only with your explicit consent: to send you promotional offers, bonus notifications, and platform updates via email or SMS. You may opt out at any time.

2.1 Marketing Opt-Out

If you have consented to receiving marketing communications from pkluky and wish to opt out, you may do so at any time by:

Clicking the "unsubscribe" link in any marketing email from pkluky
Replying "STOP" to any SMS marketing message from pkluky
Contacting our support team at [email protected] to update your communication preferences

Opting out of marketing communications does not affect transactional communications relating to your account (e.g., deposit confirmations, withdrawal notifications, security alerts), which pkluky will continue to send as they are necessary for the operation of your account.

Plain-Language Summary: pkluky uses your data to run your account, verify your identity, process your payments, keep the platform secure, and provide customer support. We will only send you marketing messages if you have specifically opted in to receive them, and you can always opt out.

3 Legal Basis for Processing

pkluky processes your personal data on one or more of the following legal bases, depending on the specific purpose of processing:

3.1 Contractual Necessity

The majority of data processing by pkluky is necessary for the performance of the contract between you and pkluky — specifically, to operate your account, process your deposits and withdrawals, and deliver the gaming and betting services you have signed up for. Without this data processing, pkluky cannot provide its services to you.

3.2 Legal Obligation

pkluky processes certain personal data because we are required to do so by applicable law. This includes KYC and age verification data processed to comply with player protection obligations, and transaction data retained to satisfy anti-money laundering (AML) record-keeping requirements.

3.3 Legitimate Interests

pkluky processes technical and device data, IP addresses, and gameplay patterns on the basis of our legitimate interests in preventing fraud, maintaining platform security, and improving our services. We have assessed that our legitimate interests are not overridden by your data protection rights in these specific contexts.

3.4 Consent

Where pkluky processes your personal data for marketing communications, we do so only on the basis of your explicit, freely given, informed, and unambiguous consent. You may withdraw this consent at any time without affecting any other aspect of your account or relationship with pkluky.

Note on Jurisdiction: pkluky operates the platform for the Bangladesh market and processes personal data in accordance with its privacy obligations. If you have questions about how your data is handled or wish to exercise a data right, please contact us at [email protected].

4 Cookies & Tracking Technologies

pkluky uses cookies and similar tracking technologies (such as local storage and session tokens) to operate and improve the platform. This section explains what we use, why we use it, and what choices you have.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits and to remember preferences or session states. Cookies cannot execute code or deliver viruses, and they cannot read other data stored on your device.

4.2 Types of Cookies Used by pkluky

Strictly Necessary Cookies

These cookies are essential for the pkluky platform to function. They manage your login session, maintain your account authentication state, remember your language preference, and prevent cross-site request forgery. These cookies cannot be disabled without rendering the platform non-functional.

Analytics Cookies

pkluky uses first-party analytics cookies to understand how players navigate the platform — which pages are most visited, where players spend the most time, and where technical errors occur. This data is used in aggregate to improve the platform.

Fraud Prevention Cookies

These cookies help pkluky detect suspicious activity, multi-accounting, and automated bot traffic. They record device fingerprint characteristics and session patterns that allow our security systems to identify and flag anomalous behaviour.

No Advertising Cookies

pkluky does not use third-party advertising cookies or tracking pixels. We do not build a behavioural advertising profile based on your activity. We do not sell your browsing data or cookie data to any advertising network or data broker.

4.3 Managing Cookies

You can manage or delete cookies through your browser settings. Most modern browsers allow you to block or delete cookies, or to be notified before a cookie is stored. Note that disabling strictly necessary cookies will prevent the pkluky platform from functioning correctly — in particular, you will not be able to stay logged in or complete transactions. For instructions on managing cookies in your browser, refer to your browser's help documentation.

5 Data Sharing & Disclosure

pkluky does not sell, rent, or trade your personal data to any third party. We share your personal data only in the limited circumstances described below, and only to the extent strictly necessary for each purpose.

5.1 Payment Service Providers

To process your deposits and withdrawals, pkluky shares relevant transaction data with the payment service providers you choose to use: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These providers act as independent data controllers for the data they handle and are subject to their own privacy policies and regulatory obligations.

5.2 Game Software Providers

Our game software providers — including Evolution Gaming, Pragmatic Play, PG Soft, JILI, NetEnt, Microgaming, Hacksaw Gaming, Nolimit City, and Spribe — may receive your account identifier and session token in order to deliver their games within the pkluky platform. These providers do not receive your full name, NID, or payment data. They are contractually obligated to use this data only for game delivery and technical support purposes.

5.3 Identity Verification Service Providers

pkluky may engage third-party identity verification services to assist with KYC document checks. Any such provider is bound by a data processing agreement that restricts their use of your data to the specific verification purpose for which it was shared.

5.4 Legal and Regulatory Disclosure

pkluky may disclose your personal data to law enforcement agencies, regulatory bodies, or courts if required to do so by applicable law, court order, or regulatory directive. We will only disclose the minimum amount of data necessary to comply with such a requirement and will notify you where legally permitted to do so.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of pkluky's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.

Our Commitment: pkluky does not share your personal data with third-party advertisers, data brokers, social media platforms, or any party for commercial purposes unrelated to the delivery of pkluky's services. Your data is used only to run your account, process your payments, keep the platform secure, and comply with legal obligations.

6 Data Retention

pkluky retains your personal data for as long as is necessary for the purposes for which it was collected, and in accordance with our legal and regulatory obligations. The table below summarises our standard retention periods by data category.

Data Category	Retention Period	Reason
Account Registration Data	Duration of account + 5 years after closure	AML record-keeping obligations and dispute resolution
KYC / Identity Documents	Duration of account + 5 years after closure	Regulatory compliance and fraud prevention
Financial Transaction Records	7 years from the date of each transaction	Financial record-keeping and AML compliance
Gameplay & Betting History	Duration of account + 3 years after closure	Responsible gaming monitoring and dispute resolution
Customer Support Records	3 years from the date of each interaction	Quality assurance and dispute evidence
Marketing Consent Records	Until consent is withdrawn + 2 years	Evidence of consent for regulatory purposes
Technical / Device Logs	13 months from the date of recording	Security monitoring and platform improvement

At the end of the applicable retention period, pkluky will securely delete or anonymise your personal data so that it can no longer be attributed to you. Anonymised, aggregated data (from which you cannot be identified) may be retained indefinitely for statistical analysis and platform improvement purposes.

7 Your Data Rights

As a player on the pkluky platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request". We will respond within a reasonable period and will verify your identity before processing any request.

Right of Access

You have the right to request a copy of all personal data that pkluky holds about you. We will provide this in a structured, commonly used, machine-readable format where technically feasible.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You can update basic account details (such as your email or mobile number) directly from your account settings.

Right to Erasure

You may request that pkluky delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where processing is unlawful. Note that some data must be retained for legal compliance even after account closure.

Right to Restrict Processing

In certain circumstances (e.g., while a data accuracy dispute is being resolved), you may request that pkluky restricts the processing of your personal data rather than deleting it outright.

Right to Data Portability

Where processing is based on your consent or on a contractual necessity, you may request that pkluky transfer your personal data to you or to another controller in a structured, commonly used, and machine-readable format.

Right to Withdraw Consent

Where pkluky processes your data on the basis of consent (primarily for marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out before you withdrew consent.

How to Submit a Data Request: Email [email protected] with the subject line "Data Rights Request". Please include your registered name, your registered email address or mobile number, and a description of the right you wish to exercise. We will verify your identity and respond as promptly as possible.

8 Data Security

pkluky takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure. The key security measures we have in place are described below.

8.1 Technical Security Measures

SSL/TLS Encryption: All data transmitted between your device and pkluky.net is encrypted using industry-standard SSL/TLS protocols. The padlock icon in your browser confirms this connection is secure.
Password Hashing: Your account password is never stored in plain text. pkluky stores only a cryptographic hash of your password. Even pkluky staff cannot read your password.
Firewalls and Intrusion Detection: Our servers are protected by enterprise-grade firewalls and intrusion detection systems that monitor for and block suspicious access attempts in real time.
Access Controls: Access to personal data within pkluky's internal systems is restricted on a need-to-know basis. Staff members are granted only the minimum level of data access required to perform their specific job functions.
Secure Payment Processing: Payment data is handled by PCI-DSS compliant payment processors. pkluky does not store full card numbers or mobile banking authentication credentials on its own servers.

8.2 Organisational Security Measures

All pkluky staff who handle personal data receive data protection training as part of their onboarding and on an ongoing basis.
Third-party service providers who access personal data on pkluky's behalf are required to sign data processing agreements that include security obligations equivalent to those we maintain internally.
pkluky conducts periodic internal reviews of its data handling practices to identify and address potential vulnerabilities.

8.3 Data Breach Response

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pkluky will notify affected players without undue delay. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the measures pkluky has taken or is taking to address the breach. If you suspect that your pkluky account has been compromised, please contact [email protected] immediately.

8.4 Your Role in Keeping Your Account Secure

While pkluky implements robust security measures on its side, you also play an important role in keeping your account secure:

Choose a strong, unique password for your pkluky account that you do not use on any other website or service.
Never share your pkluky login credentials with anyone, including friends, family, or anyone claiming to be a pkluky support agent. pkluky staff will never ask for your password.
Log out of your pkluky account when using a shared or public device.
Contact [email protected] immediately if you notice any suspicious activity on your account, such as unrecognised logins or transactions you did not initiate.

Security Commitment: pkluky uses SSL encryption and fair-play certified game software from leading international providers. We continually invest in the security of our platform to protect every player's data and funds. Your safety on pkluky is our ongoing priority.

9 Changes to This Privacy Policy

pkluky reserves the right to update or amend this Privacy Policy from time to time. Changes may be made to reflect updates to our services, changes in applicable law, or improvements to our data handling practices. When we make a material change to this policy, we will:

Update the "Last Updated" date at the top of this page
Post a notice on the pkluky platform informing registered players of the update
Where required by law or where the change is significant, contact registered players directly via email or SMS notification

Your continued use of the pkluky platform after a Privacy Policy update constitutes your acknowledgement of the revised policy. We encourage you to review this page periodically to stay informed about how pkluky protects your personal data.

9.1 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to pkluky's handling of your personal data, please contact our support team:

Privacy Enquiries

Email: [email protected] — subject line: "Privacy Enquiry"
Response time: We aim to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).
Data Rights Requests: Use subject line "Data Rights Request" and include your registered name and account email or mobile number for identity verification.
Support availability: Live chat support is available 24/7. Email support operates during Bangladesh Standard Time business hours.

18+ Reminder: pkluky is an adult platform. All players must be 18 years of age or older to register an account and use pkluky's services. pkluky does not knowingly collect or process personal data from persons under the age of 18. If you believe a minor has registered an account, please contact us immediately at [email protected].

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18+ For adults aged 18 and above only. Play responsibly. pkluky uses SSL encryption and fair-play certified game software.